Monday, July 16, 2018
Success and Your Comfort Zone
Success happens when you are willing to step outside your comfort zone—just for a little while.
Posted by Praveen Puri at 3:47 PM
Saturday, July 14, 2018
Enlightenment is not Mystical
Enlightenment = Escaping the drama playing out in our heads.
Thursday, July 12, 2018
User Design Lesson From XM Radio
They always list the band name over the song title but, to remove any ambiguity, they also put a human icon next to the band name and a musical note icon next to the song title.
Simplicity + No Ambiguity = Good User Design #design
My July "Chicago Business Journal" Column: How one innovative bookstore competes with Amazon
My July 2018 "Chicago Business Journal"column is out:
Tuesday, July 10, 2018
ServiceNow: Another Example of the Link Between Simplicity and Innovation
Forbes magazine recently had a list of the most innovative companies in the world. One of the companies it profiled was ServiceNow.
They offer a work flow system that makes it easy for employees to easily request IT services.
As Forbes says:
"The special sauce—the thing that gives ServiceNow the fat 'innovation premium' that drives our ranking—comes from two product traits with the potential to scale: simplicity and customizability.
ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection center for requests, data points and checkpoints, all of which in turn can be analyzed by algorithms to predict needs, flag concerns, and measure efficiency."
Now that ServiceNow has gotten into many large companies, they can leverage their IT service platform to move into other areas—to compete with other vendors such as Salesforce by offering the same process (simplicity, customizability) to other content areas.
As ServiceNow CEO John Donahue (former CEO of eBay) is quoted in Forbes on the "need to make complex processes simple and elegant":
"Millennials say, Why can I reset my PayPal password in 20 seconds, but to reset my work email takes 20 minutes and a phone call? Consumers want a seamless experience, and employees are the same way."
This last point is something that I've noticed in many of my clients: They focus on the user experience for customers (user simplicity), but they tolerate clunky interfaces for internal apps. I tell my customers that user simplicity is also important for your employees.
"Delegation is not a binary thing. There are shades of gray between dictatorship and anarchy"
- Jurgen Appelo
"Don't tell people how to do things. Tell them what to do and let them surprise you with the results."
- George S. Patton
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