Focus on External AND Internal Systems for E-Commerce Success

Many E-commerce companies focus attention on the design of the customer experience, and the user interfaces that customers use. But the best ones also focus on the employee experience and the design of user interfaces that their employees use when servicing customers.

This is important because I have seen many incidents where the customer experience was affected because employees trying to provide customer support where hamstrung by poorly designed and functioning internal systems.

Business Agility: Workplace Processes Must Change Along With The Rest of The Business

One of my passions is helping people do their jobs better,  so both their work satisfaction and the company's bottom line are improved.

Invariably, processes become complex, with unnecessary steps, because business is dynamic.  Things are always changing and, unless an effort is made to adjust processes, they will never be optimum for what is currently being worked on.

However, it's a cycle: the extra steps cause us to fall behind, so we spend all our time doing BAUs (business as usual), so we don't have time to step back and "work ON our business instead of IN the business".

This is the area that I shine in because, unlike a large consulting company (which sends in hordes of junior associates to create a large Powerpoint deck on how to massively change processes), I can come in quietly and, with my decades of experience, and my Strategic Simplicity® "scalpel", carve out small, but powerful, changes that are easily to implement, and dramatically improve results.

My Latest "Chicago Business Journal Column: "How to succeed in business: keep things simple and focus on output"

My December "Chicago Business Journal" column is out: How to succeed in business: keep things simple and focus on output

Society for the Advancement of Consulting® (SAC) November Press Release

I was included in this press release from The Society for the Advancement of Consulting® (SAC): The topic was on how successful businesses leverage culture to get results:

https://www.expertclick.com/NewsRelease/Successful-Businesses-Leverage-Culture-to-Get-Results,2018165011.aspx

From housewares to prefab homes, Sears was the original Amazon.com

My latest column for the "Chicago Business Journal":

https://www.bizjournals.com/denver/news/2018/10/16/sears-original-amazon.html

Softare Pricing Strategy

I was included in this press release from The Society for the Advancement of Consulting® (SAC): The topic was on pricing strategy, and I contributed a paragraph on the latest trends in software pricing strategy: 

https://www.expertclick.com/NewsRelease/Never-An-Afterthought-Pricing-Is-Strategic-to-Business-Success,2018162573.aspx

From Wall Street to Chicago's "Crypto Street"

My latest Chicago Business Journal column talks about Crypto currencies, Wall Street, and Chicago's future markets:

https://www.bizjournals.com/chicago/news/2018/08/28/from-wall-street-to-chicago-s-crypto-street.html