The Best Survey

I stopped filling out surveys because I value my time. The best "survey" I've seen is in the bathroom at La Guardia. It's by the exit, one question: "Was the bathroom cleaned to your satisfaction?" and two buttons (one red, one green) to register your vote.

© 2021 Praveen Puri

My Latest Article for the "Chicago Business Journal" has been published

Peoria’s Covid-19 vaccination success holds lessons for businesses

https://www.bizjournals.com/chicago/news/2021/03/12/peorias-covid-19-vaccination-success-holds-lesson.html

© 2021 Praveen Puri

"Sell the innovation, Not the product"

"The best–maybe the only?–real, direct measure of 'innovation' is change in human behavior."

- Stewart Butterfield

https://medium.com/@stewart/we-dont-sell-saddles-here-4c59524d650d

© 2021 Praveen Puri

Life Isn't Pass or Fail

In school, we learn to pass or fail our courses. 

But, in real life, there is no pass or fail.  It's "pass or iterate".

You only fail if you give up.  If you don't succeed, then analyze, pivot and try again.

© 2021 Praveen Puri

Minimum Wage

Regarding the minimum wage: Instead of fighting to change it every few years to an arbitrary amount, they should peg it to welfare. Have it automatically reset each year to something like "the rate where a single parent with 2 kids working 35 hours/week would not qualify for welfare." Because why should we subsidize companies where their workers have to collect welfare to make ends meet?

© 2021 Praveen Puri

Restaurant Openings During Covid

We all hear bad news about restaurants these days.

But, according to an article in "Crain's Chicago Business", an average of 12-15 new restaurants are still opening each week in the Chicago area.

That shows that life goes on, and entrepreneurs are brave and willing to take prudent risks for their dreams.

© 2020 Praveen Puri

Strategic Simplicity® For Innovative Customer Service

Chip Bell is a big advocate for innovative customer service.  He gives some examples in his recent Forbes article (https://www.forbes.com/sites/chipbell/2020/11/01/are-you-using-a-boy-or-girl-cup/?sh=44667a7c2652)

Three of the examples are also good examples of Strategic Simplicity®:

1. The Tampa Airport having a "pull over GPS" parking area when exiting the concrete rental car garage (which blocks signals) so that drivers can enter their destinations into their smart phones.

2. Arby's having pre-printed wrappers with the name of the food item on it.  This is an example of user simplicity that helps out both customers and employees. They can know which item is which without having to unwrap them.

3. An airport newsstand selling pain reliever, which contains a foldable, disposable cup to hold water for swallowing.

© 2020 Praveen Puri