Sunday, November 1, 2020

Strategic Simplicity® For Innovative Customer Service

Chip Bell is a big advocate for innovative customer service.  He gives some examples in his recent Forbes article (

Three of the examples are also good examples of Strategic Simplicity®:

1. The Tampa Airport having a "pull over GPS" parking area when exiting the concrete rental car garage (which blocks signals) so that drivers can enter their destinations into their smart phones.

2. Arby's having pre-printed wrappers with the name of the food item on it.  This is an example of both customer simplicity and operational simplicity, because it helps out both customers and employees to know which item is wich without having to unwrap them.

3. An airport newsstand selling pain reliever, which contains a foldable, disposable cup to hold water for swallowing.

© 2020 Praveen Puri

Praveen Puri helps clients weaponize Strategic Simplicity® for market domination. Please visit

Wednesday, October 28, 2020

Endless Zoom Meetings

Some online meetings just drag on and on...   Happy Halloween 2020!

© 2020 Praveen Puri

Praveen Puri helps clients weaponize Strategic Simplicity® for market domination. Please visit

Tuesday, October 27, 2020

Praveen's Stepping Stone Model

Big, audacious goals and complex projects can seem overwhelming, cause procrastination, and trigger resistance.

The key is that, while we want to dream big, we can implement small (and iterate).

Projects and initiatives can be broken down into phases and chunks (which can be further broken down into micro projects).

The advantages of stringing together stepping stones are: quick wins, less paralysis, and more flexibility to pivot (which is important into today's rapidly changing environment).

© 2020 Praveen Puri

Praveen Puri helps clients weaponize Strategic Simplicity® for market domination. Please visit

Monday, October 26, 2020

"Stock Trading Riches" Return Through 2019

It's now been 15 years since I've invested my portfolio according to the system in my book Stock Trading Riches.

Here is the cumulative 15-year return (Source for S&P500 returns):

Year, Me, S&P 500  

2005, 13%, 4.91%  

2006, 14%, 15.79%  

2007, 22%, 5.49%  

2008, (40%), (37%)  

2009, 44%, 26.46%  

2010, 22%, 15.06%  

2011, (5%), 2.11%  

2012, 13.3%, 16%  

2013, 23%, 32.39%  

2014, 13%, 13.69%  

2015, 1.49%, 1.38%  

2016, 20.88%, 11.96%  

2017, 26%, 21.83% 

2018, 8.31%, (4.38%)

2019, 30.31%, 31.49%

My portfolio had a cumulative 15 year return of +438% vs. +261% for the S&P 500.  
That translates into a 15 year average annual return of 10.35% vs. 6.61% 

© 2020 Praveen Puri

Saturday, October 24, 2020

Software Security Vulnerabilities in Unused Code

I work with a lot of clients to make sure their project managers, software architects, developers, analysts, and stakeholders are all on the same page—aligned on the business value of new projects.

Not practicing Strategic Simplicity®, and maximizing value while minimizing waste, can really weigh down technical organizations, and reduce resources for competitive innovation.

Sure, developing the wrong / un-needed features negatively impacts project completion, but delivering the project is the tip of the iceberg: the real pain of badly scoped software becomes apparent once it goes into production.

Not only can badly designed software cause customer service issues, but they can unnecessarily compromise security, and make the whole company vulnerable to hackers.

I've seen software applications regularly fail security audits due to code vulnerabilities in features that are never used.  Even if the features are disabled from the menu, the code is still mixed in and will continue to get flagged.

© 2020 Praveen Puri

Praveen Puri is the expert in Strategic Simplicity® who advises on IT and business simplification. Please visit

Friday, October 16, 2020

Covid Airline Innovation

Yesterday, I read an article in the Chicago Tribune that I found interesting: Finnair is going to start selling their business class airplane meals (like reindeer meatballs and arctic char) in supermarkets.  They want to appeal to people who are missing the flying experience, as well as keep their catering staff employed.

© 2020 Praveen Puri

Wednesday, October 7, 2020


After the cow jumped over the moon, the other cows said "That's udderly ridiculous!" and refused to jump.

They were grounded beef.

© 2020 Praveen Puri