Saturday, July 24, 2021

Problems With AI

A recent Associated Press article I read in the Chicago Tribune called attention to the AI problems faced by the moderator of a New York gardening group on Facebook.

Facebook's algorithm sometimes flags the word "hoe" as "violating community standards."  

Another post had commenting automatically disabled because of "possible violence, incitement, or hate in multiple comments."  This was because one comment talked about killing Japanese beetles.

The worry for the moderator is that, if there are to many violations, the whole group could get shut down.

The question for businesses: Is your AI and automation helping your customers, or making their life difficult?

© 2021 Praveen Puri