High Tech / High Touch and Medical AI

Today, I was reading some letters to the editor in the Wall Street Journal, written by physicians.

They were commenting on how the current business of healthcare pushes doctors out and into a role like a cog in the machine.

One MD said "I was told that individualized medical care was too inefficient, and I wasn't a team player."

The thing is that health care is not like getting an appliance fixed. We are talking about people's lives, and the stress, emotion, and drama that goes with it.  People need patient-centric medicine.

I think the solution can be found in the title of an old book called "High Tech / High Touch."  The secret should be to give "inefficient" personalized healthcare, and attention, while compensating by making the back office bureaucracy efficient through intelligent use of technology and AI.

Today, it's just the opposite, where medical and insurance paperwork take up so much of doctors' time, and pressure them to reduce their face time with patients.

#AI #medicaltechnology #medicine

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