1. Conference calls where too many callers are multi-tasking and not paying attention. When they are asked a question, they need information to be repeated because they weren't listening the first time.
2. Internal applications which are slow and do not have well-designed interfaces. IT departments tend to devote the best resources to customer-facing (external) applications, but give too little importance to internal ones.
3. Overkill on documentation. Forced to create large, formal documents which are then filed away. Where as, a less formal one page document or spreadsheet would actually be used and consulted more often.
4. Not enough up-to-date communication between important groups on a project.
5. Roles not clearly defined.
6. Gaps—important tasks not assigned to a specific team.
