Friday, March 8, 2019

Is AI 'really really stupid?

As a consultant who advises companies on strategy—including technology and AI startups, I can tell you that AI is very good at mining data for insights, but it is "dumb" by human standards because it's incapable of making intuitive leaps or insights.

For example, there was a case where a technology company used an AI tool to sort through resumes.  Most of the resumes were from men.  A human leader would see this, and think "how can we attract more women into technology?".  The AI, instead, started automatically rejecting resumes from women.  When the company found out, they had to stop using the AI.