Monday, June 22, 2020

3 Skills Needed for Cross-Functional Leadership

Do you want to successfully lead cross-functional teams? I've done it, and here are the top 3 skills you should have:

1. Troubleshooting:  A leader needs to be able to help determine under which area a problem falls.  For example, if the team is not sure if a drop in sales is due to a sales problem or a marketing problem, then the leader can help the team devise tests that the market-oriented team member and sales-oriented member can apply to determine who should have ownership of the issue.

2. Communication:  A cross functional leader needs to be able to understand and translate the language of different areas.  For example, if a programmer on the team explains an issue to a marketer in technical jargon, causing confusion, the leader needs to step in and translate it from technical into marketing lingo.

3. Agility:  A cross functional leader has to be comfortable pivoting his/her team, as information and situations change.  For example, an issue might appear to being caused by a marketing problem but, as the team starts investigating, it becomes clear that it is caused by faulty customer-relation software, then the leader must get the team to pivot the issue to it's technical members.

© 2020 Praveen Puri