According to an article in CIODive (https://www.ciodive.com/news/investments-attrition-tech-end-user/629538/?utm_source=Sailthru&utm_medium=email&utm_campaign=Issue:%202022-08-12%20CIO%20Dive%20%5Bissue:43785%5D&utm_term=CIO%20Dive),
60% of IT leaders feel that Digital project ROIs are threatened because end-users aren't adopting new tech quickly enough.
This is why my Strategic Simplicity® framework, with its 4 components (change simplicity, message simplicity, decision simplicity, user simplicity), is so important.
Change can't be "dumped" onto end-users. Their needs have to be incoporated in new products. Tech needs to serve the business. Users should not have to adopt sub-optimal processes to adjust to technology.
© 2022 Praveen Puri