Tuesday, October 8, 2019

First Impressions Don't Matter

The conventional advice is that making a great first impression is critical. But is it?

In a Harvard Business Review article, networking expert Rich Stromback says “Everyone gets this wrong. They try to look right and sound right and end up being completely forgettable...I do not care about first impressions. I’d almost rather make a bad first impression and let people discover me over time than go for an immediate positive response."

Hotels go out of their way to make a great first impression, with attentive doormen, friendly receptionists, and chocolates on the pillow.  But, hotel executive Jeremy McCarthy says that research shows people are more influenced by peak experiences and the last impression.

© 2019 Praveen Puri

Strategic Simplicity® expert who drives innovation and revenue growth. Visit PuriConsulting.com