That wagon could be heading for a crash in Commodified Creek. I think too many companies will end up with mediocre products and services with some AI queries glued on.
Instead, it's more important to apply AI with Strategic Simplicity®. Identify 80/20 points (small, critical turning points in your processes / customer journeys) and bottlenecks that can give the best ROI from AI. Then choose to start with the ones that are low-hanging fruit so you build up your AI skills.
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